The CaixaBank application (app) and the online banking They stopped working a few hours ago, causing the immediate reaction of thousands of affected customers. Among other things, because they cannot withdraw cash, pay by card, make transfers or payments with Bizum. When they try to access their account, to operate through their mobile or tablet, they get the message: “the service is not available.”
CaixaBank has reported that it is already working to solve the problemonce the incident is confirmed. Even so, when calling customer servicean answering machine appears explaining that the Caixabank app or the online service is not available, ensuring that “Sorry for the inconvenience, unavailability in our systems is making it difficult to access the CaixaBank Group apps, you will soon be able to operate normally.”
And those who are going to access the app do not receive information about their accounts. It was through the network social where the first messages have begun to be read around noon. Users of the app and online banking were unable to access their accounts or operate with them, in full Christmas shopping campaign.
Later, these complaints were responded to by the same bank, which claimed to have detected an incident in the app and online banking and “we are working to resolve it.”
“I haven’t been able to use the ATM when I’ve been away from home for three days”
Among the CaixaBank customer complaints Because the app has stopped working, there are some stories like the one reported by an X user. “For not being able to use an ATM when I have been away from home for 3 days and I have been able to eat by chance while searching for money between the car and my pockets because the card didn’t work either.”
Although the bank is trying to respond to all the messages, the truth is that many of those affected ask for more forcefulness. “You don’t give information and no one knows when they will be able to use their money.”
Others try to contact customer service and report a long wait time to get a response. “I’ve been on the phone for 11 minutes and they don’t know what to tell me.”
And it is not the first time that this bank has raised an incident of this type and in the month of July there was already another drop, causing problems for thousands of customers.