Be lucky Touch the lottery Or making money in a game of chance is not something that happens every day. There are many people who put their illusion and money waiting for fortune to smile and improve their economic situation, but sometimes the dream can become nightmare, as in the case of a woman who after winning more than 11,000 euros in an online bingo, lost them due to a technical failure that affected hundreds of players who received erroneous awards.
During a special promotion called “Summer Nights Bingo”, the woman participated in one of the games that, according to the game’s interface, had given a close profit of more than 11,000 euros. At first, he thought it was an error, but when contacting the customer service received confirmation that his victory was real.
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“It seemed too good to be true, but the agent assured me that it was mine,” Fiona explained in statements collected by The Sun. However, the next day he received a notification informing him that, due to a technical malfunction, his prize was canceled.
Thousands of awards annulled by a technical failure
The woman, unemployed for health reasons, said that the news left her without hope, since due to her lack of resources the prize was a great economic relief. “I feel completely discouraged. I don’t think they will do anything to solve it. I feel they have recognized the error, but also that they do not intend to correct it.”
He also said that he had been a usual client of this online bingo for more than 15 years, but after this incident he no longer trusts its operation. “I don’t think I never play again,” he said in the middle.
Another of those affected, a 72 -year -old retiree, says that an application chat agent confirmed that he had won the prize, and explained that he had already thought about investing it in a view of his dog’s view, so receiving the news that the prize was not real was devastating.
For its part, the company in a statement explained that the error in the application occurred for a period of two hours, affecting more than 1,200 players and generating errors in the awards payments. Although he apologized for the inconveniences generated, they are clear about it and that is that according to their terms and conditions, any gain derived from a malfunction can be invalidated.
Despite its mistake, the company has pledged to reimburse the amounts of the bingo “cartons” bought during the affected period and to offer a “gesture of goodwill” to the clients involved, although it has not specified what it consists of.
The case has been transferred to the United Kingdom Game Commission, which regulates the online game sector in the country. Although a possible investigation has not yet been confirmed.