An 87 -year -old retiree has had to pay 40 euros for a fine to confer with the bus ticket and pass one that had expired two years ago. Although the difference was 0.20 cents (the one she had cost 1.50 euros and the updated price rose to 1.70 euros), the transport company sanctioned it immediately. Ana María, who is the name of the old woman, lives in Italy and when climbing the Autolinee Toscane bus, in Florence, the reviewer warned her of her mistake and the sanction.
He had to pay a fine of 40 euros, which for the retirement pension of this lady is “a lot of money” as his daughter Isabella explained in the middle The Nazione. She herself contacted through an email with the bus company in which she explained all the failures she had found in the procedure. Although she is aware that her mother did not know the law, “I know it is not an excuse and that all passengers know what tickets they should use, but she did not realize that the one she wore was expired.”
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“If I had not wanted to pay it, I would have done it but it passed the ticket thinking that it was the right thing. It would have been enough for the reviewers to know how to handle this matter, they understood my mother’s good faith and see her as a woman who is almost 90 years old, who is active who barely takes the bus.”
The first thing they should have done is “to tell him that the ticket was not valid, notify it and fine it in case he did again.” But, he points out in the Italian environment, “someone thought it was a perfect plan to cheat Toscane Autolinee and preferred to fine a retiree with 40 euros that for her is a considerable sum.”
He paid the fine but got angry “because they saw her as something that was not”
Ana María, at 87, paid the fine immediately. But that did not get rid of getting a bad time. “They perceived it as something that was not.” Because his daughter continues to defend that the fine was well placed, “technically it was correct” but “I have the doubt of whether it was easier for the reviewers to punish a woman so old than other young passengers who surely had protested.” And in case of challenge “the process to collect it would have been quite complicated.”
Once the report was given, both Ana María and Isabelle reviewed it and found very important failures. “My mother’s last name did not get well, but also invented her date of birth. The year she was in the document was 1977 when she was born in 1938 and although I know that her age is very good and does not appear the years she has … it is impossible for them to think they are 48”.
The company gave the retiree a 10 -trip bonus
Seeing the indignation of the family and the risk of the history from being viralized in networks, the transport company gave the old woman a 10 -trip bonus and a bouquet of flowers. The president of the company, Gianni Bechelli, commented that the workers were fulfilling their functions. “They are officials and must make the standards meet. Every traveler who goes up without a ticket or that does not validate it damages both public transport and other users who do things well.”
He explained that the sanction did not impose it because the ticket was expired, but because “the woman did not validate him immediately after climbing, but when the inspectors began to perform the controls.”
Although they have apologized, they recognize that the procedure was adequate and that the failure in the data that appeared in the report were produced because the same retiree was the one who provided them. “At no time did the identity card introduced them.”