The Court of Auditors has recommended to the Ministry of Inclusion, Social Security and Migrations to study legal changes so that the system can recognize “ex officio” certain benefits when the requirements are met and there are sufficient data. The proposal comes after an inspection of the INSS service, the TGSS and the ISM (exercise 2023) that identifies bottlenecks in the processing of aid and remembers that this area manages a volume of resources greater than 180,000 million euros in pensions and other benefits.
To access the benefits, it requires express request from the interested party, since “the regulations do not contemplate the possibility of initiating the ex officio procedure,” says the court, which feeds delays and redundant procedures. The institution suggests optimizing face -to -face appointments to expand their availability and introduce abbreviated recognition when the citizen meets the requirements.
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Although Social Security recovered 76% of the face -to -face care for pandemic, there are still problems to achieve a previous appointment as well as limitations in telephone identification that prevent sensitive efforts (such as requesting benefits) in that way.
Widow’s pension or orphanhood among which they should automatically recognize themselves
The inspection notes that Social Security has recovered 76% of the face -to -face care for pandemic, but difficulties for obtaining appointment and limitations in telephone identification that prevent them from carrying out sensitive efforts (such as requesting benefits) for that route. He also appreciates that the web information about channels, procedures and schedules is not complete, which makes it difficult to choose the right option.
Among the candidate benefits to automated recognition, the court cites those whose data and calculations are available systematizedly: birth and care of the minor, death and survival, and widowhood and orphanage. The measure adds, it would relieve care pressure in offices.
In order for ex officio recognition to be viable, more and better information exchange between administrations is required. The National Federation of Autonomous Workers Associations (ATA) values the proposal as a historical demand for the group, but asks to address data management. Its vice president, Celia Ferrero, points out that “it could be granted ex officio if social security had all the information that works in the possession of the AEAT.” This access would require taxpayer consent and effective coordination with the Treasury and Foral Haciendas. In any case, he warns, the verification of requirements (for example, in the cessation of activity) would remain essential.
Incomplete digital self -management and territorial inequalities take care
The audit expands the focus to the rest of the system, because in the General Treasury of Social Security, the care model has redesigned to promote telematic self -management, but there are no structured forms for all procedures in its sub -channels, which remains effectiveness. The Social Institute of the Navy, on the other hand, lacks a system of registration and monitoring of the attentions; In addition, citizens without electronic identification cannot carry out procedures by telephone or internet. In general, the telematic channel is not completely automated and the information introduced by the citizen is manually reintroduced into management applications.
The report also detects territorial differences, since there are inequalities in access to appointments and in the time of capturing applications according to the province, factors that delay the resolution of files and can translate into unequal treatment for applicants.
In the process of allegations, Social Security has indicated that studying different proposals in line with the recommendation of the Court, including the possible modification of the General Social Security Law to facilitate access to benefits when legal assumptions concur. The declared objective is to anticipate demands relying on technological development and available information.